At Digital Computer, we are committed to providing high-quality products and services. However, if for any reason you are not satisfied with your purchase, our refund policy ensures a transparent process for resolving any issues.

1. Eligibility for Refund

You may be eligible for a refund under the following circumstances:
1.1. Non-Delivery: If the product or service is not delivered as promised.
1.2. Defective Product: If the product is damaged, defective, or incorrect.
1.3. Service Quality Issues: If the service provided does not align with the agreed-upon terms or contains significant errors.
1.4. Order Cancellation: If the order is canceled before the product is shipped or the service has commenced.

2. Non-Refundable Conditions

Refunds will not be issued under the following circumstances:
2.1. Change of Mind: If you change your mind after purchasing the product or service.
2.2. Used Products: Refunds are only applicable for products returned in their original condition and packaging.
2.3. Delays Caused by Customer: Refunds will not be granted for delays caused by incomplete or incorrect customer information.
2.4. Extended Usage: If the product or service has been extensively used before reporting an issue.

3. Refund Process

3.1. Time Frame: Refund requests must be submitted within [e.g., 7 days] of receiving the product or service.
3.2. Submission: To request a refund, please contact us via email at [your email address] or call us at [your phone number].
3.3. Required Information: Include the following details in your refund request:

• Order number
• Reason for the refund
• Supporting evidence (e.g., photos of defective product)
  3.4. Processing Time: Refund requests will be reviewed within [e.g., 5–10 business days] of submission.

4. Refund Method

4.1. Refund Amount: Refunds will be issued based on the purchase amount, excluding any non-refundable fees (e.g., shipping charges).
4.2. Refund Mode: The refund will be processed to the original payment method used during the transaction.
4.3. Time Frame: Refunds may take [e.g., 7–14 business days] to reflect in your account, depending on the payment provider.

5. Contact Us

If you have any questions or need further assistance regarding our refund policy, please reach out to us:

• Email: dctamc@gmail.com
• Phone: 01715363919