At Digital Computer, we strive to provide our customers with the best
shopping experience. If you are not completely satisfied with your purchase,
our return policy is here to help. Please read the following terms and
conditions carefully:
1. Eligibility for Returns
- Products can be
returned within 7 days of delivery.
- The item must
be in its original condition, unused, and with all original
packaging, tags, and accessories.
- Proof of
purchase, such as an invoice or order confirmation, is required.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Perishable
goods.
- Software,
digital products, and downloadable content.
- Customized or
personalized items.
- Products with a
"No Return" tag explicitly mentioned on the product page.
3. Damaged or Defective Products
- If you receive
a damaged or defective product, please notify us within 48 hours of
delivery.
- Contact our
customer support team with detailed photos or videos of the issue.
- We will arrange
for a replacement or refund after verification.
4. Return Process
- Contact us at [support@digitalgadgetbd.com]
or call us at [Your Contact Number] to initiate a return.
- Once your
return is approved, securely pack the item and ship it to our return
address. The return shipping cost will be borne by the customer unless the
product is defective or damaged.
5. Refund Policy
- Refunds will be
processed within 7-10 business days after the returned product is
inspected and approved.
- Refunds will be
credited to the original payment method or as store credit, as per your
preference.
- Shipping fees
are non-refundable unless the return is due to our error.
6. Exchange Policy
- Exchanges are
subject to product availability.
- If you wish to
exchange an item, please follow the return process and place a new order
for the desired item.
7. Cancellations
- Orders can be
canceled before they are shipped. Please contact us as soon as possible
for cancellations.
- If the order
has already been shipped, you may need to initiate a return instead.
8. Contact Us
If you have any questions or need assistance, feel free to reach out to
us at:
- Email: dctamc@gmail.com
- Phone: 01715363919
